Every fire damage event is a little different and requires a unique solution, but the general process stays the same.
The steps listed below illustrate our process for the “typical” fire damage emergency.
Step 1: Emergency Contact
The restoration process begins when you call a Mars Services Customer Care Representative, which is staffed 24 hours a day. Our specialist will ask a series of questions regarding the fire damage event that will help us dispatch the nearest Fire Damage and Restoration Tech with the appropriate equipment and resources.
Step 2: Inspection & Fire Damage Assessment
Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.
Step 3: Immediate Board-Up & Roof-Tarp Services
Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the Mars Services’ professionals can board up missing windows and walls and place tarps on damaged roofs.
Step 4: Water Removal & Drying (If Water Damage Is Present)
The water removal process begins almost immediately and removes most of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.
Step 5: Removal of Smoke & Soot from All Surfaces
The Mars Services Professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.
Step 6: Cleaning & Sanitizing
They will clean all the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.
Step 7: Restoration
Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. But no worries, Mars Services handles all that too.
The value of having experienced experts in a situation like this one cannot be overstated. Contact us today to find out how our fire restoration specialists in Dallas can help you move forward from this difficult moment.
We maintain a focus on ensuring 100% customer satisfaction. We strive to make every customer’s experience with us seamless and cost-effective. Our skilled team takes the time to understand our clients’ vision for their home. From large structural changes to the minute details, we strive to surpass our customers’ expectations.
1SupportWe have subject matter experts to handle all areas of your residential, multi-family and commercial needs.
2AvailabilityWe are accessible 24/7, offer weekend appointments, and always arrive within our scheduled 2-hour appointment slots.
3PriceWe offer competitive pricing by minimizing our overhead so that no additional costs are passed on to our customers.